Q. How do I register an account?

A. You will need to register for a John Pye Vehicles account, to bid on vehicles, which you can find HERE (You must be a UK resident to register) The regular John Pye Auctions account cannot be used for the Vehicle Auctions Note. For vehicle auctions, a £200 refundable deposit is required to activate your account for placing bids and creating watch lists in your account.

Q. Can I cancel my bid?

A. Once made, bids cannot be cancelled as the buyer is in a contract with John Pye auctions, as per our Terms and Conditions

Q. Do you have anti bid sniping?

A. The website operates a ‘3-minute rule’ which means that any person who bids online within the last 3 minutes of a specific Lot closing time will instigate the automatic extension of the Lot closing time by an additional 3 minutes and so on for any such subsequent bids. This is to give all interested bidders the chance to win any lot and to avoid bid sniping, which is where bots can be used to place bids in the last second of an auction.

Q. Do I need to leave a deposit?

A. For vehicle auctions, a £200 refundable deposit is required to activate your account for placing bids and creating watch lists in your account.

Q. Can I use the deposit to pay for a vehicle?

A. Deposits cannot be deducted from invoice totals, but are held on an ongoing basis.

Q. How do I get my deposit back?

A. To have your deposit returned, please email: [email protected] - Buyers will get an email to confirm the refund has been action however It can take between 3-5 working days for the refund to show in the buyers account. If you do not have a deposit on your account, you cannot bid and buy vehicles or add vehicles to your 'watched' list in your account.

Q. Are there additional charges?

A. All lots won are subject to the addition of: Buyers Premium (BP) currently 25% + 20% VAT added to the BP Some lots will also be subject to: VAT, currently at 20%, will be stated on individual lots such as commercial vehicles. V62 Application Fee, if no V5 is present, this will be stated within the lot description.
Standard Example:
£1,000 winning bid
£1,000 + BP = £1,300
Final Invoice = £1,300

VAT Qualifying Example:
£1,000 winning bid
£1,000 + BP = £1,300
£1,000 + VAT = £1,200
Final Invoice = £1,500 You will be shown the estimated amount due when you enter your bid amount, giving you the opportunity to change or cancel this amount before you confirm your bid

Q. Where do the vehicles come from?

A. Vehicles can be from various companies or individuals, but we are unable to advise buyers of exact details due to data protection. 

Q. What's the condition of the vehicles?

A. Condition of the vehicles can vary, each lot will have a brief description and multiple photos available. However to really assess the condition of the vehicle we recommend that you visit the sites and physically view the vehicle during the allocated viewing times. Check each sale for the individual sites viewing times.  

Q. Do the vehicles come with keys?

A. Please check each lot listing to see if the vehicle comes with keys or not. Each site will have an automotive locksmith that comes on site, and they can supply their contact details or the customer can arrange their own. The customer has to pay and liaise with the locksmith themselves. If the customer wishes for the locksmith to visit the site prior to vehicle collection, it must be within a time frame pre-booked with the individual site Manager. Also a risk assessment will have to be processed on the site.  

Q. Do the vehicles have a guarantee or warranty?

A. None of the vehicles sold by us carry guarantees or warranties, and may not be roadworthy, even if they have a valid MOT. All vehicles are 'sold as seen' and we recommend viewing prior to your final bids.  

Q. What are ATF Listed Vehicles?

A. 'ATF (Authorised Treatment Facilities) Vehicles can only be legally sold directly to Authorised Treatment Facilities. If you wish to become ATF certified, you have to apply via the Environment Agency for them to issue a permit for your company.

Q. When do I need to pay and how?

A. 'The deadline for payment is 4:00pm the day following sale end. All auction lot payments must be made online by card or bank transfer. We do not accept cash or card payments on-site/in-person.

Q. How do I know how much I need to pay?

A. Details will be in the email and invoice sent to you when the auction has ended. You can also log into your account and see the details there.

Q. What if I cannot pay?

A. Non-payment will result in the account being closed and the deposit being retained as per our Terms and Conditions

Q. When do I pick up my vehicle?

A. Vehicles must be removed from the premises by 4:00pm the weekday following sale end. Please note, we are not open weekends or Bank Holidays. Vehicles collected after this time will incur additional storage charges, as per our Terms and Conditions

Q. Do I need ID to collect a vehicle?

A. Vehicles will only be released after the following criteria has been met (no exceptions): Payment has been made in full and is cleared Customer has provided 2 x valid forms of ID 1 x Photo ID (Passport, Driving Licence or Gun Licence) 1 x of the following - Utility Bill, Bank Statement, Wage Slip, or DR/Hospital letter less that 3 months old, matching the name and address registered on the John Pye Vehicles account

Q. When are the sites open?

A. For individual site times, locations and contact details, please click here Please note that site opening times shown are not the specific times for viewing or collection, please refer to the individual details listed with each sale to find these.

Q. Can I have the vehicle put in someone else's name?

A. Vehicles purchased will be registered to the buyer’s name and address, matching the details on the account, vehicles cannot be put under other names.

Q. Can I buy as a Trade Sale?

A. For Trade buyers, you must provide a valid Certificate of Motor Trade Insurance that is in your personal name or company name, that matches the details on your John Pye Vehicles account for it to be processed for Trade Sales and to retain the full V5.

Q. Do the vehicles have a V5?

A. V5 - Unless otherwise stated in the Lot description, all vehicles will have a V5. Processing via the DVLA can take between 4-6 weeks to process depending how busy they are. V62 forms - when no V5 is available. Processing via the DVLA can take between 6-12 weeks to process and produce a V5, depending how busy they are.

Q. How can I contact you?

A. Online - https://johnpyevehicles.co.uk/Contact
Phone - 01159 60 60 70
For locations and contact details, please click here Please note that site opening times shown are not the specific times for viewing or collection, please refer to the individual details listed with each sale to find these.

Q. I cannot log into my account?

A. Some common causes for this are: Some devices add a space after the email address - please check and remove the space if this has happened If problems persist we recommend trying to login through different browser and/or devices. Your password is case and number sensitive. Make sure an O is not a 0 (zero) or vice versa. If your account hasn’t been used in a while it may be archived. If all that fails, you can use the 'reset your password' link which will email you a link update your password. Please email [email protected] to assist you with this.